Shipago Worldwide Logistics DMCC

Shipago Team,

I’m still waiting for my shipment in Perth and it’s ridiculous to have to keep following up on the same every week! We left Dubai on August 20th and it’s December 26th! Kindly be aware of the time lines and ensure we get our shipment which we don’t have any idea what’s the condition despite paying all the money upfront!

Unfortunately it has come to this as your team haven’t taken this matter seriously despite constant reminders and follow ups. This review will change once my shipment is delivered in good condition to our place soon. We have waited patiently and have given enough time to sort this out. I don’t want to recommend your company to anyone! We being your clients are facing enough problems, so I have put out this review so that things are taken seriously!

Below is my reply to Shipago

Hi Manjunath from Shipago,

Firstly you reply to my review after almost 7 months and secondly you hide my reviews on all other platforms only to hide the truth about your company and our shipment. If my reviews were not hidden then it would show on google maps and other platforms. You keep emphasizing that the shipment was in your warehouse for 2 months but we paid more money to keep it in storage, it was not Free! If the delay was for 2 months from our side, then why send the shipment in November instead of August, the time we reached Perth? If you had planned to send it in August, we would have received the shipment before Christmas. Since you sent it in November, the shipment came in January after sending you a lot of follow up through emails. Most of our items are missing thanks to you keeping it in your unsafe storage which you never bothered giving any reply to or getting back to us about!

Also you didn't follow up or chase us on our shipment, we were doing it and when i started putting out reviews you started threatening us for the same. I have all those emails and documents as well to show how unprofessional and irresponsible your so-called business is!
How is 10 cbm a smaller volume? If it was smaller to you, you shouldn't have agreed to do the shipment in the first place! Also the only reason you sent the shipment late was to save your costs and not help us! Till now you haven't replied regarding the missing items in our shipment but worried about me putting out the truth about your company on reliable websites and other platforms.

Move size: 4 Bedroom Home Service cost: 11000AED

I shipped from Abu Dhabi to the US. The team treated us fairly and professionally, until I tried to get payment for damages they caused during shipping. The contract stated they supplied 3000 USD in insurance. They destroyed one television, and 1 table. Had minor damages on 2 other tables. Along with 3 dishes that broke. They refuse to even reply to my emails regarding making a claim. This is after the shipment was 3 months late, for which I had to pay extra for the container rental. In fairness, the lateness was due to worldwide shipping issues, and not entirely their fault.

I would not use this carrier again!

Move size: 2 Bedroom Home Service cost: $7000

Shipago is ver bad company we paid them 2000 US dollar and they spoiled all my items I transferred my branded shoes and garments and my kitchen expensive items they spoiled all shoes and all kitchen staff was broken my bags are damaged they opened the boxes and they put them tightly in small boxes without caring to minimise their expensive .when I send them all photos for what they have done they are not answering yesterday only she answered and said we can’t do anything because u didn’t pay insurance in fact when we paid the full amount she was saying that included insurance and I don’t know why she has to justify this before we spoke she said that we guarantee that all ur shipment will be in safe hand which was all lies now they are refusing even to answer us .

Move size: 2 Bedroom Home Service cost: $2000

SHIPAGO is the worst company and experience I have ever had in my life. Initially while striking the deal they give lot of assurances and false promises with continuous follow-ups. Once they strike the deal and take the goods from your house and after making full payment, you will have a complete different experience.

Shipago team has no professionalism, failed to respond, failed provide right updates to the customer, do not have any Ethics & Integrity and does make false commitments.

My house hold items have been packed on 26th Aug from Abu Dhabi and I paid full agreed amount on 29th Aug for door to door services with no hidden charges except custom duty to be paid in destination port (Chennai). There are no updates after that and you have to follow-up asking for the ETA and dates of loading container on Ship. After continuous follow-ups, they have loaded container in Ship on 18th Sep with their partner.

I was informed by Shipago team to be in INDIA during 1st week of Oct to receive the goods. However, I have not received my goods till date (2nd Nov), and there is no proper response from them on the exact status.

My focal point Mr. Manjunath either does not respond or their team will simply say he is on vacation and they do not have any updates.

As I was informed that I will receive my goods in INDIA after Ship arriving on 17th Oct, local partner here have asked for documents in advance so I sent them. As required all documents with my passport has been sent to their local partner to process custom clearance. Everything from my side has been done upfront to complete the process with no delays from my side.

Every day from the day i have sent my passport, I have been following up with Manjunath/Local partner asking for my visit to get custom duty review/payment.

1. Manjunath tells me that there is some technical issue with BL, and they are sorting out with Shipping line.

2. Local partner in Chennai says that he should receive money for the clearance process from Shipago or I need to pay which was already paid to Shipago upfront.

3. Manjunath and team do not answer my calls, even their office staff gives some excuses to provide any update on my shipment.

4. Manjunath still gives me the same explanation that there is a technical issue, and he is asking me to deal with his local partner to take my passport. His local partner clearly denies to get back my passport.

There is no clarity for me what exactly is the issue and the reasons for the delay, and my next steps. All these delays after receiving the container in destination port are due to Shipago services. I do not know if/when they will call me for custom duty review in Chennai.

Now, I am struck in India losing my contract and new opportunities/jobs back in UAE due to Shipago services and their delays. I cannot travel back to UAE as my passport is with them.

Due to their behavior with no proper responses, demanding for additional money, and lack of clarity on the way forward, I am going through lot of stress with my BP and Diabetes shooting up. Seeing all this, my family members as well are very stressed seeing the situations and my stress.

If I am asked, I would not advise this company as they do not have any ethics & integrity with no proper customer care. No professionalism and lack of proper process.

I am not sure if I can wait any longer or approach them with the Customer Protection and support of Law. Any advise would be appreciated.

Move size: 2 Bedroom Home Service cost: 8000AED

1 made a contract with Shipago

in August and its November Still Havent recieved my goods

The contract states I will recieve My goods from Dubai doorto door to france instead Shipago have said they have

financial problems and Cant deliver due to Financial problems and expect me to pay 3000 extra euro or pay in cheques also they Shipped my goods with another company without my awareness and refuse to pay DTD Worldwide as they have Debts I am stuck in the middle of the 2 companies who refuse to deliver my Shipment could someone help as the dispute between the companies is stopping them from delivering

Move size: 1 Bedroom Home Service cost: €4375