Shipago Worldwide Logistics DMCC

Shipago Team,

I’m still waiting for my shipment in Perth and it’s ridiculous to have to keep following up on the same every week! We left Dubai on August 20th and it’s December 26th! Kindly be aware of the time lines and ensure we get our shipment which we don’t have any idea what’s the condition despite paying all the money upfront!

Unfortunately it has come to this as your team haven’t taken this matter seriously despite constant reminders and follow ups. This review will change once my shipment is delivered in good condition to our place soon. We have waited patiently and have given enough time to sort this out. I don’t want to recommend your company to anyone! We being your clients are facing enough problems, so I have put out this review so that things are taken seriously!

Below is my reply to Shipago

Hi Manjunath from Shipago,

Firstly you reply to my review after almost 7 months and secondly you hide my reviews on all other platforms only to hide the truth about your company and our shipment. If my reviews were not hidden then it would show on google maps and other platforms. You keep emphasizing that the shipment was in your warehouse for 2 months but we paid more money to keep it in storage, it was not Free! If the delay was for 2 months from our side, then why send the shipment in November instead of August, the time we reached Perth? If you had planned to send it in August, we would have received the shipment before Christmas. Since you sent it in November, the shipment came in January after sending you a lot of follow up through emails. Most of our items are missing thanks to you keeping it in your unsafe storage which you never bothered giving any reply to or getting back to us about!

Also you didn't follow up or chase us on our shipment, we were doing it and when i started putting out reviews you started threatening us for the same. I have all those emails and documents as well to show how unprofessional and irresponsible your so-called business is!
How is 10 cbm a smaller volume? If it was smaller to you, you shouldn't have agreed to do the shipment in the first place! Also the only reason you sent the shipment late was to save your costs and not help us! Till now you haven't replied regarding the missing items in our shipment but worried about me putting out the truth about your company on reliable websites and other platforms.

Move size: 4 Bedroom Home Service cost: 11000AED

My Household shipment was collected from Dubai on12th Sept-23. Shipago has never replied my email/ Call/ WhatsApp.

Somehow, I got a contact details for their manager and he provided details of third parties.

Luckily, I received my shipment on 3rd Jan-24 and paid double the amount, extra AED 9850 to third party, because Shipago shipped my shipment with a third party and they had not paid.

Shipago is facing financial crisis that is why they ran away. There are many legal cases filed against them, and I am also filing a case against them.

Move size: 2 Bedroom Home Service cost: 11000AED

I shipped from Abu Dhabi to the US. The team treated us fairly and professionally, until I tried to get payment for damages they caused during shipping. The contract stated they supplied 3000 USD in insurance. They destroyed one television, and 1 table. Had minor damages on 2 other tables. Along with 3 dishes that broke. They refuse to even reply to my emails regarding making a claim. This is after the shipment was 3 months late, for which I had to pay extra for the container rental. In fairness, the lateness was due to worldwide shipping issues, and not entirely their fault.

I would not use this carrier again!

Move size: 2 Bedroom Home Service cost: $7000

Shipago is ver bad company we paid them 2000 US dollar and they spoiled all my items I transferred my branded shoes and garments and my kitchen expensive items they spoiled all shoes and all kitchen staff was broken my bags are damaged they opened the boxes and they put them tightly in small boxes without caring to minimise their expensive .when I send them all photos for what they have done they are not answering yesterday only she answered and said we can’t do anything because u didn’t pay insurance in fact when we paid the full amount she was saying that included insurance and I don’t know why she has to justify this before we spoke she said that we guarantee that all ur shipment will be in safe hand which was all lies now they are refusing even to answer us .

Move size: 2 Bedroom Home Service cost: $2000